One of the fundamentals of operating a business is delivering excellent customer service. How you treat your customers can make or break your reputation. One negative comment or a lengthy hold time can automatically put you at risk when trying to satisfy your customers. At Social Spice, we believe customer service is one of the most important principles in creating successful relationships with our clients. In this week’s blog, we list the reasons why you’ll receive the best customer service from our team – always.
1. We don’t have an endless phone tree.
Getting in touch with Social Spice is not as difficult as getting in touch with companies like Facebook or McDonald’s. You will not be prompted to listen to a lengthy, automated menu that confuses you or points you in the wrong direction. How many times have you been transferred to the wrong department to address an issue only to find that you’ve been on the phone for almost an hour with no solution?
At Social Spice, you have the luxury of speaking with a human being who can address your concerns immediately. You’ll know our team members by name because each of us works hard to provide you with the best level of customer service. A new team member will not be introduced each time you call us. You are aware of your points of contact and can reach out to us at any time.
2. We put you first.
Without our clients, Social Spice would not be standing today. We understand the importance and value of your business, which is why we put your needs first. Our team will always offer our best recommendations and strategies to achieve your goals. Our process is creative and collaborative to provide you with the highest level of customer service.
3. We stay in touch on a regular basis.
Our team contacts you regularly to keep you updated on how your digital marketing campaign is performing, the status of your website or other open projects, and other ways we can help you achieve your marketing goals. How are you expected to know the progress and results of your campaign if we don’t tell you? Some companies simply send you monthly reports and hope you can decipher them. Rather than placing the results in front of you without explanation, our team checks on you throughout the month and schedules regular meetings or conference calls to keep you in the loop.
4. We have satisfied customers.
There is no better way to prove our level of customer service than to share some of our stories from happy clients with you. Take a look at what these clients had to say about our team:
“Jonathan and his team implemented a solid digital marketing campaign and targeted advertising, creating the kind of quality traffic we were looking for. They delivered great content, offered a new perspective on reaching potential clients through SEO, and paid attention to make sure we were putting ad dollars where they were most effective. They’ve handled our social media and are able to give us analytics data, so we know where traffic originates and how best to bring people back to our site.”
-Dan Smith, President of New Era Debt Solutions
“Jonathan and his team did an amazing job helping me design and develop my custom one sheet. They went out of their way to make certain I had the completed product available for my presentation, even though there were multiple revisions. I originally had the idea to do a “swipe and deploy” of Watermark’s existing one sheet, but with the team’s feedback, guidance, and expertise, I discovered that it was missing many key components. They were instrumental in making sure the final product was the right match for showcasing me and the message I wanted to share. In business, I believe, the most important things are product, process, and people. Jonathan and his team truly represent the best version of all of those.”
-Della Starman, Director of Client Relationships at Watermark Insurance Services, Inc.
“The Social Spice team designed an engaging website that demonstrates the highest level of professionalism for my business. They are responsive, easy to work with, and deliver exactly what you ask for, avoiding development headaches and frustration. Jonathan and his team offered various suggestions and ensured we had everything we needed to develop a successful website.”
-Davis Blaine, CEO of Legacy Forum
Get in touch with Social Spice Media to experience quality customer service for your digital marketing needs. We look forward to providing with a great product and experience.
